Troubleshooting
Common issues and solutions.

Make sure your Adobe installation is up to date

Boombox supports Adobe After Effects and Premiere Pro, version CC2019 and up. If you are running an older version, please update the program. If you cannot or don't want to update, we can only help you by refunding your order.

Make sure you are running the latest version of Boombox

Most issues are solved with a clean install, and / or removing the configuration data. So before anything else, make sure you've got the latest version of Boombox installed. You can find and download the latest version of boombox here.

Clear the configuration data

Boombox stores installed packs, your license key, and other preferences in a configuration folder. Some of these files might have gotten corrupted, causing Boombox to work incorrectly, and most commonly reported "Hang on the loading screen".
By removing the configuration folder, you will get a 100% clean installation.
This will also remove your User Packs make sure to export them first!
On Windows, the folder is: C:\Users\YOUR_USERNAME_HERE\AppData\Roaming\boomboxstable And on macOS it is: /Users/YOUR_USERNAME_HERE/Library/Application Support/boomboxstable

Uninstalling Boombox

If you are still having problems with Boombox you can try to uninstall Motion completely. You have two options here:
If you successfully logged in with your license key and you are able to access the panel, you can go to the Menu > About > Uninstall. This action will remove all of the files and folders associated with Boombox for you.
If you are not able to log in with your license key and you are encountering problems on the login screen, you can remove the following files:
On Windows, the folders are: C:\Program Files\Common Files\Adobe\CEP\extensions\com.mtmograph.boombox
and
C:\Users\YOUR_USERNAME_HERE\AppData\Roaming\Adobe\CEP\extensions\com.mtmograph.boombox
And on macOS the folders are: /Users/YOUR_USERNAME_HERE/Library/Application Support/Adobe/CEP/extensions/com.mtmograph.boombox
and
~/Library/Application Support/Adobe/CEP/extensions/com.mtmograph.boombox
When all the folders are removed, install Boombox again with the latest installer. You can find the latest installer here.

Manual installation

Some problems occur during the regular installation method and thus is a manual installation required. Manually installing Boombox goes as follows:
On Windows:
  1. 1.
    Download the latest .ZXPs for the tool.
  2. 2.
    Rename the .ZXP file to .ZIP
  3. 3.
    Unzip the .ZIP, you will get a folder.
  4. 4.
    Rename the folder to com.mtmograph.boombox
  5. 5.
    Copy that Folder to:
    C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\
  6. 6.
    Restart the Adobe program
on macOS:
  1. 1.
    Download the latest .ZXPs for the tool.
  2. 2.
    Rename the .ZXP file to .ZIP
  3. 3.
    Unzip the .ZIP, you will get a folder.
  4. 4.
    Rename the folder to com.mtmograph.boombox
  5. 5.
    Copy that Folder to
    ~/Library/Application Support/Adobe/CEP/extensions
  6. 6.
    Restart the Adobe program

Contact us

If the above steps don't solve your problem, some bigger problem is going on that I would like to hear about. Please send me an email describing your problem to [email protected]
Last modified 1mo ago