Troubleshooting

Common issues and solutions.

Make sure your Adobe installation is up to date

Boombox supports Adobe After Effects and Premiere Pro, version CC2019 and up. If you are running an older version, please update the program. If you cannot or don't want to update, we can only help you by refunding your order.

Make sure you are running the latest version of Boombox

Most issues are solved with a clean install, and / or removing the configuration data. So before anything else, make sure you've got the latest version of Boombox installed. You can find and download the latest version of boombox here.

Clear the configuration data

Boombox stores installed packs, your license key, and other preferences in a configuration folder. Some of these files might have gotten corrupted, causing Boombox to work incorrectly, and most commonly reported "Hang on the loading screen".

This folder can safely be removed, and will be re-created automatically when starting up Boombox.

On Windows, the folder is: C:\Users\YOUR_USERNAME_HERE\AppData\Roaming\boomboxstable And on macOS it is: /Users/YOUR_USERNAME_HERE/Library/Application Support/boomboxstable

Contact us

If the above steps don't solve your problem, some bigger problem is going on that I would like to hear about. Please send me an email describing your problem to [email protected]